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Minsk Pasažyrski Railway Station

Address:: 220050 Minsk, pl. Pryvakzaĺnaja, 3
Contacts: tel.105 (24/7)

	Services/Location	Contacts
Wi-Fi	unlimited Internet traffic;	-
Ticket offices	issue, reissue, reserved seat ticket refund; issue, reissue, non-reserved ticket refund;	ticket office manager, tel. (+375 17) 225 51 42 (24/7);
	issue, reissue, International ticket refund; Location: 1st floor	international ticket office, tel. (+375 17) 225 17 25 (work days 8.00 - 17.00);
	group request; tickets via bank transfer; Location: ul. Babruiskaya, 4	tel./fax (+375 17) 225 51 46 (8.00 - 20.00, daily), tel./fax (+375 17) 225 62 46 (9.00 - 17.40, work days);
Inquiry	Location: 1st floor	24/7
Luggage department	acceptance, transportation and delivery of luggage luggage wrapping with sealing wrap; storage of personal luggage/unaccompanied luggage (except of luggage/unaccompanied luggage of sole proprietors); storage of luggage/unaccompanied luggage owned by legal entities and sole proprietors; notification on luggage/unaccompanied luggage arrival by phone, by telegraph (up to 16 words); luggage tag(sticker); application form for luggage/unaccompanied luggage delivery; weighting of luggage/unaccompanied luggage; luggage trolley; loading/unloading of luggage on vehicles;	tel. (+375 17) 225 67 04 (8.00 - 20.00, break 13.00 - 14.00, work days), tel. (+375 17) 225 50 38 (8.00 - 17.00 break 13.00 - 14.00, days off);
Left-luggage office	storage of hand-luggage and oversize luggage; Location: ground floor	tel. (+375 17) 225 06 71 (24/7);
Porter services	loading/unloading of luggage on vehicles;	tel. (+375 17) 225 19 45, tel. (+375 33) 365 19 45 (МТS); (24/7);
Enhance comfort hall (Club SV service center)	Mobile, notebook charging; information (services at railway station, public transport, sightseeings); TV; railway tickets issue; hotel booking services; fax, e-mail; information about the Belarusian railway enhance comfort halls; taxi; porter; tables reservation; excursions and guided tours; doctor on call. Paid services: copier services; printout; documents scanning; fax. Location:2^nd floor	tel. (+375 17) 225 00 52 (daily 7.00 - 23.00)
Room for passengers with children	Location:3^rd floor	tel. (+375 17) 225 69 09 (daily 09.00 - 21.00);
Express Hotel	Location: Minsk, pl. Pryvakzaĺnaja, 3	tel.: (+375 17) 225 64 63. Reservation by e-mail: mpass.hotel@rwminsk.by;
First-aid room	Location:1^st floor	tel. (+375 17) 225 37 94 (24/7);
Mobile, notebook charging	Location: 3^rd floor	24/7

Other services

Service	Location
Pharmacy	0 floor
Hair salon	0 floor
Public catering	0-4 floors
Shops	0,3 floors
Currency exchange	0, 1, 2 floors
Watch repair	0 floor
Postoffice	2 floor
Press and magazines	1, 2 floors
Wc's	0 floor
Bank brunch	2 floor

Inquiry	tel. 105 (24/7)
Station manager (reception)	tel. (+375 17) 225 69 08
Deputy station manager	tel. (+375 17) 225 19 45
Luggage department	tel. (+375 17) 225 67 04
Left-luggage office	tel. (+375 17) 225 19 45
Hotel «Express» (reception)	tel. (+375 17) 225 64 63
Ticket Office Manager	tel. (+375 17) 225 51 42
Enhance comfort hall (Club SV service center)	tel. (+375 17) 225 00 52
Non-cash payments, group request	tel. (+375 17) 225 51 46, tel. (+375 17) 225 62 46

Minsk-Pasažyrski Railway Station Virtual Tour

Contacts:
Minsk, pl. Pryvakzaĺnaja, 3
Tel.: (+375 17) 225 64 63
You can book a room by e-mail: mpass.hotel@rwminsk.by 8.00 - 17.00 (work days) or by phone (+375 17) 225 64 63

enhanced comfort single two-room accommodation — 51.00 BYN/day, 47. 00 BYN/day, 44.50 BYN/day;
single room — 55.00 BYN/day;
double room — 43.50 BYN/day, 38.00 BYN/day, 35.50 BYN/day, 26.00 BYN/day, 25.00 BYN/day, 24.00 BYN/day;
triple room — 35. 50 BYN/day.

Paid services:

storage of luggage — 1.25 BYN/peace.

24-hour telephone support on:
Beltelecom (+375 222) 39 25 47;
МТС (+375 29) 739 25 47;
Life (+375 25) 739 25 47;
Velcom (+375 29) 659 25 47
e-mail: brail@rw.by.
Station Manager Assistant on duty (+375 17) 225 19 45, (+375 33) 365 19 45

Accessibility Map

Accessibility					Accessibility Rate
Privokzalnaya square					Full accessibility. min. way width is 2 m; space for turning;
Parkings					Full accessibility. parking lots for persons with reduced mobility marked with special signs
Passenger ways					Partial accessibility. min. way width is 2 m;space for turning; level access from the main entrance to the platform;
Platforms					Partial accessibility. Access to platforms through pedestrian maze and at lift platform.
Elevators					Full accessibility. lift platforms for vertical and horizontal movement
Information and navigation					Partial accessibility. passenger information is provided with the help of light signs;boards;pictograms;sound and visual information/announcements.
Ticket offices					Partial accessibility.
Luggage offices					Full accessibility. Accessible luggage office.
Waiting rooms					Full accessibility. Lift platforms.
WCs					Full accessibility. Accessible WCs for persons with reduced mobility.
Accommodation					Partial accessibility.
— full accessibility — partial accessibility

help with mobility;
assist in travelling around the railway terminal;
assist in purchase of tickets, buying goods, using luggage office;
help to include specialized rail cars into interregional and international trains;
provide seats in the waiting room;
provide rooms for short-time rest in Express hotel;
help with luggage;
help to get on/out of train;
inform staff at the station of destination on arrival of a disabled person.

The disabled are entitled to:

use paid WCs out of turn;
purchase tickets for interregional and international trains out of turn (ticket office No.3);
use luggage office out of turn;
get information on step-free access to all facilities of the railway terminal;
get wheelchairs in the first-aid room and to use them for getting on/out of rail cars;
use accessible toilets.

Step-free access:

from Pryvakzalnaya square to the railway terminal;
from the 1^st platform to the railway terminal;
from passenger platforms to the concourse (by travelators);
from passenger platforms through the tube and then in the lift;
from Druzhnaya street and Kirova street through the tube. The lifts can be used to get to the railway terminal or the underground;
from floor to floor in the railway terminal using the lifts;
call-button: ticket office №1, enquiry (desk 14), duty at the station